Technical Support Engineer
Technical Support Engineer
NanoAvionicsteam is looking for Technical Support Engineer!In this role, you will serve as the primary owner of our Service Desk operations, ensuring customers receive timely, accurate, and professional support across software and hardware inquiries. You will work directly with satellite operators, engineering teams, and product specialists to troubleshoot issues, resolve incidents, and continuously improve the end-to-end customer experience.This position is ideal for someone who enjoys solving complex technical problems, communicating clearly, and working collaboratively in a fast-paced aerospace environment. You will also play a key role in customer enablement by preparing and delivering trainings on our mission operations platform, satellite operation procedures, and related tools.
NanoAvionicsteam is looking for Technical Support Engineer!In this role, you will serve as the primary owner of our Service Desk operations, ensuring customers receive timely, accurate, and professional support across software and hardware inquiries. You will work directly with satellite operators, engineering teams, and product specialists to troubleshoot issues, resolve incidents, and continuously improve the end-to-end customer experience.
This position is ideal for someone who enjoys solving complex technical problems, communicating clearly, and working collaboratively in a fast-paced aerospace environment. You will also play a key role in customer enablement by preparing and delivering trainings on our mission operations platform, satellite operation procedures, and related tools.
As a Technical Support Engineer, you will:
- Prepare and deliver customer trainings virtual or onsite on platform usage and satellite operations
- Act as the primary owner of the Service Desk ensuring customer inquiries are categorized prioritized and resolved within agreed SLAs
- Perform hands on troubleshooting of both software and hardware issues resolving as many cases as possible before escalation
- Provide clear timely and professional communication with customers across Service Desk email and Teams
- Prepare structured and detailed information for escalations to internal teams when needed
- Monitor key support metrics e.g. response and resolution times and drive improvements to enhance support performance
- Maintain and optimize Service Desk workflows to ensure consistent transparent and efficient operations
- Capture recurring issues and customer insights sharing them with Product Engineering and other teams to support product improvements
- Develop and maintain training materials such as presentations guides updating them based on product changes
- Stay up to date with product knowledge changes and new releases to provide accurate and relevant support
We expect you to have:Bachelor’s degree in engineering computer science or related field or equivalent experienceExperience in technical support IT service management or customer facing engineering roleStrong troubleshooting skills across software and hardware domainsExcellent communication skills and ability to translate technical concepts for diverse audiencesAbility to manage multiple tasks prioritize effectively and work in a fast paced environmentFamiliarity with service desk tools and ITSM principles experience with Jira Service Management is a plusAbility and willingness to conduct technical trainings for customersStrong sense of ownership and customer centric mindsetNice to have:Experience working with satellite systems ground segment tools or mission operations softwareKnowledge of scripting or automation tools e.g. Python Bash PowerShellUnderstanding of networking Linux systems or embedded hardware troubleshootingExperience in SaaS or technical product support environmentsPrevious experience preparing documentation guides or technical training contentSalary:Starting from 2300-3100 euros gross/ a monthThe final offer will depend on the level of competencies and experienceApply
